Opportunity Spotting

Listen for the unmet need.

Opportunities rarely announce themselves. They turn up as a complaint, an aside, a question about something you do not do yet. This half-day trains the ear.

Who it is for

Anyone in regular contact with clients, customers or supporters who could be bringing more back to the organisation.

You leave with

A list of opportunities you have already heard and not acted on. Questions that surface more. A simple way to pass them on.

What we cover

Where opportunities hide. Listening for problems. Asking the follow-up question. Knowing what else you can offer. Handing over well.

How it runs

Half day, online or in person. Up to twelve, mixed sectors by design. Workbook, follow-up at thirty days.